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About AstraGate, Inc.

Frequently Asked Questions About AstraGate.

  1. Who is AstraGate?

  2. How long has AstraGate been around?

  3. Where is AstraGate located?

  4. What countries and states does AstraGate provide service for?

  5. How can I get a job at AstraGate?

  6. Do you keep information private?

  7. Are transactions and information secured?

 

  1. Who is AstraGate?

    AstraGate began testing, and providing services privately in 1998.  Their first servers were in Palo Alto, CA, while their headquarter was in Santa Clara, CA.  The company was incorporated in January of 1999, and began providing public services in 1999, and advertising to the general public.  The senior founder of the company was a Project Manager, and an Electrical Engineer circuit designer, who use to be a programmer prior to his career as an Electrical Engineer.  He left a large well known microwave telecommunications company (number 1 microwave company in the USA, and the forth in the world) to found AstraGate, Inc.  He gathered his friends who's backgrounds range from scientists, to IT professionals, to engineers, and directors, and VPs, and had them get involved with getting the company off the ground. 
    AstraGate began with Web Hosting services, and immediately added dialup services, and packages that combined those services together.  Some of the marketing methods, and packages AstraGate provided were a first in the industry, which were eventually duplicated by many other ISPs or Internet related service providers.  One of them has a symbol of a butterfly.  This did not bother AstraGate, because AstraGate has always been able to provide better service and quality, and yet keep a lower price than the equivalent service provider.  AstraGate was one of the earliest customers of Level 3 communications and choose them for their sound infrastructure.  We recall when they only had five cabinets that were leased in the whole facility of California.  AstraGate had privileges to make use of collocation space, cabinets, and bandwidth within at least 25 states that Level 3 provided, and so AstraGate began to offer collocation services for small customers.  Having collocation gave AstraGate the ability to provide T1, T3/DS3, OC3, and any other needed Internet service.  AstraGate expanded with SDSL and IDSL while steering clear of ADSL, because AstraGate's focus was businesses.  In the year of 1999 AstraGate tried adding VOIP/IPLD/IP Long Distance, but the market was not ready, and so AstraGate got into VOIP in the year of 2000. 
    AstraGate, Inc. is still private company, and does not expect to become public anytime soon, and its focus is simply to make a profit and expand while making a profit.  AstraGate has always been customer driven.
     

  2. How long has AstraGate been around?

    AstraGate has been around since late 1998.
     

  3. Where is AstraGate located?

    Now, AstraGate's employees and consultants are spread across the country and they all telecommute. this includes company officers.  AstraGate still uses its original headquarters for meetings, and threats it as its official headquarters for the corporation.  Basically, because of the nature of the our business, AstraGate has been able to reduce its costs by taking advantage of the very thing we provide, which is Internet access, and Internet related services.
     

  4. What countries and states does AstraGate provide service for?

    AstraGate has customers from around the world, and again this has to do with the nature of our business, which allows us to accept and serve customers from anywhere in the world.  Our collocation, T1, DS3, and other Internet access services are limited to provisioning in the USA.  Of course our web hosting services, FTP, Disk storage, Email services and other services can be used from anywhere in the world.  Although our collocation is within the USA only, we have customers from outside the USA that make use of those services as well.  This is because of the fast access that exists to our network form most, if not all locations around the world.  This is not the case for many other providers, and this becomes most obvious when accessing sites in the USA from other countries.
     

  5. How can I get a job at AstraGate?

    If you are interesting in employment, or internship by AstraGate, please visit http://www.astragate.net/Main/Jobs.htm for a listing of positions.  Next, submit your resume to jobs@astragate.net, and indicate the Job Number in the subject of your email.
     

  6. Do you keep information private?

    Most definitely YES.  AstraGate has always kept all customer information private and for use by AstraGate, Inc.  We do not sell or give away your information.  If an illegal act has been done by a customer, then AstraGate does reserve the right to submit information, on that customer, to organizations it feels fit.
     

  7. Are transactions and information secured?

    Yes.  All AstraGate transactions are done through secure interfaces, and through a third party gateway and server, which is one of the worlds largest credit card authorization and transaction sources.  That company is authorize.net.  At this time, AstraGate does not keep any customer credit card information online, which means we do not risk any exposure of your information to Internet hackers, or theives.  Currently, our customer information is kept offline and within the third party databases, which banks trust and use.

     

 

Email:

Sales | Support | Billing | Info
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Phone:

Sales:

408-985-4579
1-800-942-3366

 

© Copyright 1998-2004 AstraGate, Inc.; All Rights Reserved.
Information in this document is subject to change without notice.
Other products and companies referred to herein are trademarks or registered
trademarks of their respective companies or mark holders.